Services
Different needs, different services
Once you have chosen your custom number, you have many different options when it comes to setting it up. Some of the services and features in which you can use with your custom number include:
- Time Dependant Routing – you can determine where your phone word is terminated throughout the day. For example, you may choose to have your phone word connect through to the office from 9am to 6pm and all other times through to a voicemail or answering service.
- State Based Routing – you may have an office in every state and wish for the callers from each individual state to be answered within. For example, NSW calls to connect through to the Sydney office, VIC and TAS callers through to Melbourne office, and QLD, WA and SA through to the Perth office.
- Exchange Based Routing – If your company has offices in most suburbs throughout the nation, then you may wish to utilize this feature. This feature allows you to terminate callers through to their nearest store. A good example of a company using this feature is Pizza hut.
- Overflow – if the line in which your phone word terminates to is busy, or unanswered, you can have the call overflow to a different number up to 4 times, or until the call is answered.
- Call Distributor – calls can be distributed between a set of termination numbers. For instance, you may have a team of salesmen and wish for the calls to be distributed evenly between them.
- Interactive Voice Response (IVR) - is a software system for the purpose of leading your customers through two or more menu buttons to enable them to connect to the most appropriate section/department of your business. IVR provides you with automated reception and call forwarding, and is a proven solution for streamlining your inbound customer calls and increasing your internal productivity efficiencies.
- Call Overflow - You can maximize the number of calls that are answered, by nominating alternate destinations if the primary destination is busy or engaged.